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This technical diploma, Quality Process Improvement, provides you with the basic skills for quality assurance work. This credential ‘ladders’ up to the full two-year Associate Degree, Quality Assurance Technician. Quality assurance is a program for the systematic monitoring and evaluation of the various aspects of a project, service, or facility to ensure that standards of quality are being met. In simple business terms, quality assurance is the difference between success and failure. If you believe in the idea of “quality in, quality out,” and you want to play a vital role in helping an organization achieve success through quality, LTC’s Quality Process Improvement technical diploma is the way to get you started in this field.