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The focus of the business Services manager diploma is to provide the learner with knowledge in the major functional areas of a business including law, accounting, information technology, and marketing. Students will develop competence in the business functions of planning organizing, directing and controlling. Graduates will be prepared to supervise the work of office administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, and will be equipped to implement corporate or departmental policies, procedures, and service standards in conjunction with management.