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Career Area: Information Technology
Technical Diploma
Program Number: 31-154-1
Approximately 1 Year to Complete
This is based on full-time enrollment. Actual time to completion may vary based on the availability of courses a college offers and the number of credits the student takes in any given time period.
Credit Program
Most credit programs are eligible for financial aid, while most non-credit certificates provide valuable work-related skills on a short timeline. Check with the college offering the program to determine if it is eligible for financial aid.
Average Annual Tuition: $4386
This is based on one year of full-time enrollment for in-state students. WTCS tuition is set by the Wisconsin Technical College System Board in March for the following year. It does not include books, materials or program/college-related fees.
Desktop support

IT - Desktop Support Technician Careers

Recent Wisconsin job postings for this degree:

Help Desk Support
Desktop Support Specialist
User Support Specialist

Average Median Wage

$34317

IT - Desktop Support Technician Programs

The IT-Desktop Support Technician program will prepare you to provide first-level technical support to resolve software, hardware and system problems for PC users. You will develop skills to install, support, and maintain hardware and software, and to ensure that all customer requests and problems are dealt with quickly and effectively. Courses are presented in a hands-on classroom atmosphere. As a student you will be trained in hardware and software installation, configuration, and troubleshooting, basic network concepts, supporting new technologies, repairing workstations and performing upgrades.

You will gain an understanding of how a help desk functions, and how customer service plays an important role in today’s world of technology. Career opportunities exist in all areas of the country. This program may be used to help prepare for the CompTIA A+ computer troubleshooting certification.

IT - Desktop Support Technician Part of a Career Pathway Program Transfers Offered completely online Shared Program
Madison College Desktop Support Technician (IT) at Madison College
Waukesha County Desktop Support Technician (IT) at Waukesha County