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Career Area: Information Technology
Technical Diploma
Program Number: 31-154-7
Approximately 1 Year to Complete
Credit Program
Average Annual Tuition: $4167

Help Desk Support Specialist (IT) Careers

Recent Wisconsin job postings for this degree:

Computer Support Specialist
Customer Call Center Specialist
End User Support Specialist
Help Desk Professional
Microcomputer Application Specialist

Average Median Wage

$33277

Help Desk Support Specialist (IT) Programs

The Help Desk Support Specialist program prepares students to interact with PC users providing first-line technical support resolving software, hardware and system problems. Students are trained to install, support, and maintain hardware and software and to ensure that all calls and problems are dealt with quickly and effectively. Installing, configuring, and troubleshooting software and hardware; basic network concepts, supporting new technologies, repairing workstations and performing upgrades are taught in a hands-on class atmosphere. Students gain an understanding of how a help desk functions and the role of customer service with current technology. Students participate in on-the-job help desk internship/work experience with instructor supervision in area companies. Career opportunities exist in all areas of the country. This certificate may be used to help prepare for CompTIA A+ computer troubleshooting certification.

Help Desk Support Specialist (IT) Part of a Career Pathway Program Transfers Offered completely online Shared Program
Fox Valley Help Desk Support Specialist (IT) at Fox Valley
Milwaukee Area Help Desk Support Specialist (IT) at Milwaukee Area
Moraine Park Help Desk Support Specialist (IT) at Moraine Park